Technical Customer Support Engineer

We are looking for a Technical Customer Support Engineer for one of our clients based in Switzerland.

Responsibilities

• Serve as the primary technical point of contact for GOV customers analysing and interpreting complex issues and resolve technical matters.

• Coordinate on-site support with customers and maintenance organizations to address in-service problems related to aircraft systems.

• Investigate reported failures and problems in aircraft systems and structures, offering timely resolutions to ensure optimal performance.

• Support systems testing, including software and hardware integration.

• Collaborate with internal stakeholders, customers and maintenance organizations for continuous improvement in aircraft systems.

• Prepare, review and update technical documentation, including memos, reports and maintenance procedure instructions.

Requirements

• Bachelor's degree in aeronautical engineering, mechanical engineering or a related field.

• Minimum of 3 years of experience in technical customer support roles within the aviation industry.

• Proven experience in troubleshooting complex systems, structural issues and operational challenges within an aircraft OEM environment.

• Fluency in spoken and written English as well as willingness to travel internationally.

• Excellent customer service and interpersonal skills, facilitating effective communication with customers and maintenance organizations.

• Strong project management and task prioritization skills.

Benefits

• A committed, international team and unique projects.

• Flexible working hours and individual pension solutions.

• Support for training and opportunities for personal and professional development.

• Discounted meals in our staff restaurant and various discounts for employees.

• Team events at which we celebrate our successes together