Senior Sales Administrator

We are currently hiring an Senior Sales Administrator to join our Business Development Team in Kemble. This key role will be a senior representative for the RTS Sales Administration function.

This position will report directly to the Business Development Manager.

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​MAIN DUTIES AND RESPONSIBILITIES:

In addition to the functions detailed below, employees are required to carry out such other duties as may reasonably be required. In addition, key objectives and targets will be set/established and agreed on appointment.

Act as the senior representative for all RTS Sales Administration activities including but not limited to:

• Day to day supervision and tasking of the RTS Sales Administrator.

• Production, co-ordination and maintenance of sales administration procedures, including guides and instructions.

• Co-ordination, maintenance and update of client files and folders as well as other BD office specific documents and filings.

• Timely and appropriate sales invoicing and associated tracking, accrual, and deferral management.

• Responding to non – business development emails through the RG INFO inbox.

• Completing and returning client supplier/ quality questionnaires and surveys.

• Supporting marketing content scheduling with the BD and Marketing team.

• Processing eLearning reports for clients as required.

• Maintaining client specific apprenticeship documentation compliance including but not limited to Service Level Agreements (SLA) and Apprenticeship Delivery Contracts (ADC).

• Coordination of client specific Non-Disclosure Agreements (NDA).

• Working with the RG Finance Director to monitor aged debtors and coordinate recovery action where appropriate.

• Working with the RG Finance Director to conduct monthly sales reconciliations.

• Administer website backend bookings for digital product purchases, including payment processing and the transmission of course/exam instructions.

• Customer Relationship Management system input and co-ordination as and when notified by the BD team.

• Answering queries from clients via e-mail telephone or face to face.

• Maintaining and developing relationships with key administrative contacts and existing customers in person and via telephone calls and e-mail.

• Actively contribute to the RTS Continuous Improvement initiatives.

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KEY COMPETENCIES:

• Achieving Results

• Communication

• Developing Others

• Customer Relationships

• Planning and Organising

• Self-Awareness

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QUALIFICATIONS AND EXPERIENCE:

• Excellent working knowledge of MS Office and database programs

• Significant previous experience in an administration role

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 To apply please submit your CV and covering letter to HR@resourcegroup.co.uk quoting reference: HRISSA25

(Currently only accepting internal applications)