Sales Administrator

​MAIN DUTIES AND RESPONSIBILITIES:

In addition to the functions detailed below, employees are required to carry out such other duties as may reasonably be required. In addition, key objectives and targets will be set/established and agreed on appointment.

Responsible to the RTS Business Development (BD) Manager for the following:

• Co-ordination, maintenance and update of client files and folders as well as other BD office specific documents and filings.

• Timely and appropriate sales invoicing and associated tracking, accrual, and deferral management.

• Processing eLearning invoice requests through Exchequer and client PO portals.

• Responding to non – business development emails through the RG INFO inbox.

• Completing and returning client supplier/ quality questionnaires and surveys.

• Supporting marketing content scheduling with the BD and Marketing team.

• Producing eLearning reports for clients as required.

• Maintaining client specific apprenticeship documentation compliance including but not limited to Service Level Agreements (SLA) and Apprenticeship Delivery Contracts (ADC).

• Co-ordination of client specific Non-Disclosure Agreements (NDA).

• Working with the RG finance function to monitor aged debtors and coordinate recovery action where appropriate.

• Administer website backend bookings for digital product purchases, including payment processing.

• Customer Relationship Management system input and co-ordination as and when notified by the BD team.

• Answering queries from clients via e-mail telephone or face to face.

• Maintaining and developing relationships with key administrative contacts and existing customers in person and via telephone calls and e-mail.

Qualifications and experience:

• Excellent working knowledge of MS Office and database programs

• Previous experience in an administration role

KEY COMPETENCIES:

• Achieving Results

• Communication

• Conduct

• Customer Relationships

• Planning and Organising

• Self-Awareness

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If you wish to apply for this position, please send your CV and covering letter to HR@resourcegroup.co.uk citing HRISA24 in the subject box.